When will my order ship?
Orders are normally processed within 2-5 business days, excluding weekends and public holidays. You will receive a shipping confirmation when your order has been dispatched.
How long does delivery to the United States take?
Estimated delivery is 7-15 business days after dispatch. Carrier, customs, weather, and peak-period delays may affect the final delivery date.
Will I receive tracking?
When tracking is available, we will send the details to the email address used at checkout. Tracking updates can take a little time to appear.
Can I return an item?
You may request a return within 30 days of delivery. Items must meet the conditions in our Return Policy. Pierced earrings cannot be returned for hygiene reasons unless they are defective or were supplied incorrectly.
Can I change my delivery address?
Contact us as soon as possible. We cannot guarantee changes after an order has entered processing, so please check your address carefully at checkout.
How should I care for my jewelry?
Keep jewelry dry and store pieces separately when they are not being worn. Avoid direct contact with perfume, lotions, household chemicals, and abrasive surfaces. Follow any product-specific care guidance shown on the product page.
How can I contact snowfy?
Use the form on our Contact page and include your order number when applicable. Our team normally responds within 2 business days.